Night Auditor

  • Contract Type: Full-Time
  • Location: Los Angeles, United States (CA 90028)


Mama Shelter creates and choreographs lively accommodation and restaurant facilities on a daily basis. It already boasts 1036 rooms, 8 restaurants and 600 employees in 8 cities and 5 countries! It was created by the Trigano family and its strategy is one of deployment in city-center addresses. Mama Shelter offers its customers and partners the dual expertise of an hotelier and a restaurateur.

Its establishments are atypical places, where everyone feels at home. They are the result of a blend of influences, encounters, liberties, sensations and emotions. Each Mama tells the story of the city it is located in and the brand combines all kinds of influences: the authentic and rebellious atmosphere of Paris’ Saint Blaise district, the Mediterranean colors of Marseille, Lyon’s obsession with gastronomy, Bordeaux’s similar obsession with wine, Los Angeles' magic, Rio de Janeiro’s rhythm, Belgrade's energy and the magic of Prague.

More than simply rooms or restaurants, Mama Shelter is a living and meeting space, a true urban refuge that's not just beautiful, modern and lively but also popular, friendly and sexy. Curl up on our sofas and savour our sharing plates, enjoy a drink and relax, you can sleep like a baby... Mama takes care of everything!

Job Description

As a Night Auditor and ambassador of the Mama brand, while representing the Company, you are expected to embody the Mama Spirit. Being genuine, kind, considerate, courteous, thoughtful, positive and respectful to ALL Mama Family Members, guests, vendors, contractors and anyone on the Mama Shelter premise is essential to you performing your position here at Mama Shelter satisfactory. This also includes being mindful of these characteristics while representing Mama Shelter at any time. Mama is like an urban kibbutz, providing our guests with a fun, friendly, personal human experience and Family with an exciting, enjoyable place to work and your attitude is vital to Mama’s success.

Essential Duties and Responsibilities:

  • Greets and welcomes guests.
  • Assigns rooms and keys.
  • Adheres to room rates as assigned by Rooms Division Manager.
  • Maintain room availability.
  • Collects and distributes messages for guest.
  • Prepares bills and collects payments for visit.
  • Assists in solving billing discrepancies.
  • Answers inquiries regarding hotel area and services.
  • Provides guests with places to visit, eat and shop.
  • Arranges transportation of guest.
  • Maintains hotel records.
  • Runs nightly reports as needed.
  • Other duties as assigned.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

U.S. Equal Opportunity Employment Statement:

At Mama Shelter, we don’t just accept difference—we celebrate it, we support it, and we thrive on it for the benefit of our employees, the services we offer and our community. Mama Shelter is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Preferred Experience


  • Related hotel front desk experience.
  • High school diploma or G.E.D certificate. Some college preferred.
  • Intermediate computer skills.
  • Must have well developed problem solving skills.
  • Must have the ability to work flexible work hours including evenings and weekends and holidays.
  • Must possess excellent oral and written communication skills.
  • Ability to anticipate needs and wants of guests while balancing business needs of the Company.
  • Ability to work under pressure, prioritize tasks.
  • Passionate and creative.
  • Team Player.

Physical Demands:

The physical demands described here are representative of those that must be met by the employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Ability to move quickly while utilizing safe lifting and twisting practices
  • Ability to lift up to 25 lbs.
  • Ability to stand for extended periods of time
  • Ability to reach with hands, climb and balance
  • Ability to communicate verbally and hear
  • Ability to use close vision, distance vision, color vision, peripheral vision, depth perception and the ability to focus

Recruitment Process

Curious To Learn More?

Hit the link below to see what Mama Shelter is all about:

Additional Information

  • Contract Type: Full-Time
  • Location: Los Angeles, United States (CA 90028)
  • Experience: > 3 years