As the Hostess and ambassador of the Mama brand, while representing the Company, you are expected to embody the Mama Spirit. Being genuine, kind, considerate, courteous, thoughtful, positive and respectful to ALL Mama Family Members, guests, vendors, contractors and anyone on the Mama Shelter premise is essential to you performing your position here at Mama Shelter satisfactory. This also includes being mindful of these characteristics while representing Mama Shelter at any time. Mama is like an urban kibbutz, providing our guests with a fun, friendly, personal human experience and Family with an exciting, enjoyable place to work and your attitude is vital to Mama’s success.
Objective: The Hostess is responsible for ensuring guests receive excellent customer service by greeting and seating guests while exceeding guest expectations.
Essential Duties and Responsibilities:
• Greets and welcomes guests
• Seats guests
• Assists guests with any questions they may have
• Ensures guests receive excellent service
• Takes reservations for seats at the restaurant
• Ensures guests complaints are promptly addressed by management
• Contributes to restaurant cleanliness
• Maintains stock of various service items
• Maintains safe work habits and work environment
• Cross trains as needed
• Other duties as assigned from the relevant scope of work.