• Contract Type: Full-Time
  • Location: Belgrade, Serbia ()


Come join the lively, spirited family of MAMA Shelter! Founded in 2008 by Serge Trigano and his sons Benjamin and Jérémie, MAMA is a place for people of all ages, countries, cultures and ethnic backgrounds to come, gather and connect. Be a part of the magic that is MAMA! We are currently looking for people who possess drive, charisma and warmth to join our team.

Job Description

As the Hostess and ambassador of the Mama brand, while representing the Company, you are expected to embody the Mama Spirit. Being genuine, kind, considerate, courteous, thoughtful, positive and respectful to ALL Mama Family Members, guests, vendors, contractors and anyone on the Mama Shelter premise is essential to you performing your position here at Mama Shelter satisfactory. This also includes being mindful of these characteristics while representing Mama Shelter at any time. Mama is like an urban kibbutz, providing our guests with a fun, friendly, personal human experience and Family with an exciting, enjoyable place to work and your attitude is vital to Mama’s success.

Objective: The Hostess is responsible for ensuring guests receive excellent customer service by greeting and seating guests while exceeding guest expectations.

Essential Duties and Responsibilities:

• Greets and welcomes guests
• Seats guests
• Assists guests with any questions they may have
• Ensures guests receive excellent service
• Takes reservations for seats at the restaurant
• Ensures guests complaints are promptly addressed by management
• Contributes to restaurant cleanliness
• Maintains stock of various service items
• Maintains safe work habits and work environment
• Cross trains as needed
• Other duties as assigned from the relevant scope of work.

Preferred Experience

• Excellent communication skills
• Outgoing demeanor
• Excellent customer service abilities
• Ability to stand and walk for extended periods of time
• Dependable and trustworthy
• Good computer software skills
• Solid work ethic
• Ability to anticipate needs and wants of guests while balancing business needs of the company
• Good at organizing and prioritizing tasks
• Works great in a team.

Additional Information

  • Contract Type: Full-Time
  • Location: Belgrade, Serbia ()
  • Experience: > 3 years