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MAMA LYON

General Manager

  • Contract Type: Full-Time
  • Location: Lyon, France (69007)

About

Créateur de lieux de vie et metteur en scène au quotidien, en France et à l’international, Mama Shelter possède déjà 677 chambres, 6 restaurants et 500 collaborateurs, dans 6 villes et 3 pays ! Organisé autour de la famille Trigano, avec une stratégie d’implantation au cœur des villes, Mama Shelter met au service de ses clients et partenaires sa double expertise d’hôtelier et de restaurateur.

Ce sont des lieux atypiques, dans lesquels chacun se sent chez lui, des lieux issus d’un métissage d’influences, de rencontres, de libertés, de sensations et d’émotions. Chaque Mama raconte l’histoire de la ville dans laquelle il se trouve, et toutes les influences se mélangent… L’atmosphère authentique et rebelle du quartier de Saint Blaise à Paris, les couleurs méditerranéennes de Marseille, l’obsession gastronomique de Lyon, celle viticole de Bordeaux, la magie de Los Angeles et le rythme de Rio de Janeiro.

Plus que des chambres ou des restaurants, Mama Shelter est un lieu de vie et de rencontres, un véritable refuge urbain à la fois beau, moderne et plein d’esprit mais aussi, populaire, chaleureux et sexy. Installez-vous dans leurs canapés pour déguster leurs plats à partager, buvez un verre et détendez-vous, dormez sur vos deux oreilles… Mama s’occupe de tout !

Job Description

Provide a memorable guest experience by creating a welcoming, fun and friendly atmosphere for guests.

Create a positive and exciting team oriented environment, which focuses on 100% guest satisfaction.

Responsible for all aspects of the day-to-day operation by coordinating all departmental managers and teams ranging from food and beverage, front desk, maintenance, housekeeping to administrative staff.

Responsible for achieving hotel, restaurant and bar profitability through revenue generation, cost control and guest satisfaction.

Detailed responsibilities:

  • Apply Mama Shelter's standard operating procedures
  • Manage a team of 90 staff members
  • Ensure procedures for handling security of guests, employees, building and grounds
  • Promote the Mama Spirit by ensuring each individual employee is happy and motivated at all times
  • Oversea yield and sales strategy on a daily basis
  • Prospect local and foreign markets to increase restaurant and hotel revenues
  • Work closely with our headquarters on e-marketing and social media campaigns
  • Ensure cleanliness and maintenance of physical property through inspections and maintenance programs
  • Maintain high standards of food, service, health and safety
  • Conduct daily management meetings and regular staff training sessions
  • Recruit and train staff
  • Manage and forecast budgets and financial plans as well as control expenditures
  • Analyze sales figures
  • Control food and beverage cost, analyze new menus and follow up on the quality of service

Preferred Experience

The ideal candidate is a passionate and seasoned hotel professional with outstanding, management skills and extensive hands-on experience. Available to work when needed, including weekends, holidays.

Additional Information

  • Contract Type: Full-Time
  • Location: Lyon, France (69007)
  • Experience: > 7 years