• Contract Type: Full-Time
  • Location: Dubai, United Arab Emirates ()


At Mama, we believe that our employees are our strongest asset. Whatever your role, we are all here to make the guest experience as memorable as possible.

Our mission is simple: to bring small moments of happiness to people.

In our Mama’s, each one more original than the last, this uniqueness is reflected in the image of our talents which we recruit; we are committed to promoting good vibes and strong human values.

Our growth isn’t just about opening new hotels. Our teams benefit from a strong culture that prides itself in internal development & international mobility. At Mama, it’s not a question of diploma or years of experience.

Joining us is above all, a human adventure shaped in the very image of our founders, the Trigano family.

Job Description

As General Manager, you are the inspiration for your team to create a positive and stimulating environment focused on team work.

You are the leader of a team of one hundred people whose mission is to provide customers with an exceptional Mama experience ✨ through a welcoming, quirky and friendly atmosphere that you create.

Mama must be in good hands with you. ❤️

You will also develop special relationships with customers and local businesses by delivering the Mama experience to them as well.

While maintaining high standards in our rooms/ateliers and standards in food, services, health and safety, you ensure the profitability of Mama through revenue generation and cost control.

Behind the scenes, you analyze sales figures and control expenses. You manage and forecast budgets, as well as financial plans.

In order to achieve these objectives, you collaborate with headquarters especially on reporting results, as well as e-marketing and media campaigns.

The customer experience must be perfect ✨ and you guarantee it 🤜.

Preferred Experience


• You have an ability to adapt to all challenges, remaining calm in an offbeat environment with a large customer flow.
• You have had a similar experience with team management of at least 100 people.
• You know how to identify talents and develop them; red chair and buzzer: it's your turn! 😜
• You are flexible in your schedule. Your working hours will be determined according to the needs of the business.
• You want to be at the heart of the action with your team, and not alone at your desk.
• You have a knack for business development and you’re an experienced Manager.


  • You are not afraid to roll up your sleeves & do the dirty work.
  • You develop talents to support the growth of the Mama Shelter Group.
  • It’s not just the results that drive you, your team and your customers are your priority.

Recruitment Process

We’re sure you know the beat

1st verse: We set up a first telephone interview with our HR team if your application moves to our rhythm.

Chorus : After the successful telephone interview, our CEO we’ll see you at Mama or in our offices! Be ready! (chorus x2 depending on the position)

Last verse: Mama won’t leave you wondering; you will have an answer from us whether it’s 👎 or 👍

Additional Information

  • Contract Type: Full-Time
  • Location: Dubai, United Arab Emirates ()
  • Experience: > 10 years