General Manager

  • Contract Type: Full-Time
  • Location: Bahrain, Bahrain ()


Mama Shelter creates and choreographs lively accommodation and restaurant facilities on a daily basis. It already boasts 1036 rooms, 8 restaurants and 600 employees in 8 cities and 5 countries! It was created by the Trigano family and its strategy is one of deployment in city-center addresses. Mama Shelter offers its customers and partners the dual expertise of an hotelier and a restaurateur.

Its establishments are atypical places, where everyone feels at home. They are the result of a blend of influences, encounters, liberties, sensations and emotions. Each Mama tells the story of the city it is located in and the brand combines all kinds of influences: the authentic and rebellious atmosphere of Paris’ Saint Blaise district, the Mediterranean colors of Marseille, Lyon’s obsession with gastronomy, Bordeaux’s similar obsession with wine, Los Angeles' magic, Rio de Janeiro’s rhythm, Belgrade's energy and the magic of Prague.

More than simply rooms or restaurants, Mama Shelter is a living and meeting space, a true urban refuge that's not just beautiful, modern and lively but also popular, friendly and sexy. Curl up on our sofas and savour our sharing plates, enjoy a drink and relax, you can sleep like a baby... Mama takes care of everything!

Job Description

Hey BAHRAIN🇧🇭 ! We are looking for our GM!

Missions :
Provide a memorable guest experience by creating a welcoming, fun and friendly atmosphere for guests.
Create a positive and exciting team oriented environment, which focuses on 100% guest satisfaction.
Responsible for all aspects of the day-to-day operation by coordinating all departmental managers and teams ranging from food and beverage, front desk, maintenance, housekeeping to administrative staff.
Responsible for achieving hotel, restaurant and bar profitability through revenue generation, cost control and guest satisfaction.  

Detailed responsibilities:

  • Apply Mama Shelter's standard operating procedures  
  • Manage a multilingual team
  • Ensure procedures for handling security of guests, employees, building and grounds
  • Promote the Mama Spirit by ensuring each individual employee is happy and motivated at all times
  • Oversea yield and sales strategy on a daily basis
  • Prospect local and foreign markets to increase restaurant and hotel revenues
  • Work closely with our headquarters on e-marketing and social media campaigns
  • Ensure cleanliness and maintenance of physical property through inspections and maintenance programs
  • Maintain high standards of food, service, health and safety
  • Conduct daily management meetings and regular staff training sessions
  • Recruit and train staff
  • Manage and forecast budgets and financial plans as well as control expenditures
  • Analyze sales figures
  • Participate up to three times per year to our worldwide operational executive management team meeting
  • Control food and beverage cost, analyze new menus and follow up on the quality of service
  • Communicate regularly with local owner representative and CEO in France

Preferred Experience

Management must be fast-paced, hard working, hands-on, polyvalent, friendly and fun.  

  • Be a Master of Ceremony
  • Strong experience in hotel/resort/hospitality environment wherever in the world
  • Strong F&B experience with knowledge of kitchen general organization
  • Strong on site presence and availability
  • Passion to create unforgettable positive guest experiences
  • Exceptional guest service and inter-personal skills, with a friendly and outgoing personality
  • Can-do and will-do attitude and approach
  • Attention to detail and quality
  • Sharp and creative problem-solving skills
  • Energetic, patient, professional, calm and rational
  • Ability to balance customer and business priorities and take quick decisions
  • Excellent communications skills with international hotel and restaurant clients
  • Like music and entertainment
  • Basic Knowledge of French would be appreciated

Of course:
- Ability to speak the local language!
- Basic Knowledge of French would be appreciated

Additional Information

  • Contract Type: Full-Time
  • Location: Bahrain, Bahrain ()
  • Experience: > 10 years