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MAMA LOS ANGELES

Front Desk Agent

  • Contract Type: Part-Time
  • Location: Los Angeles, United States (CA 90028)

About

At Mama, we believe that our employees are our strongest asset. Whatever your role, we are all here to make the guest experience as memorable as possible.

Our mission is simple: to bring small moments of happiness to people.
In our Mama’s, each one more original than the last, this uniqueness is reflected in the image of our talents which we recruit; we are committed to promoting good vibes and strong human values.

Our growth isn’t just about opening new hotels. Our teams benefit from a strong culture that prides itself in internal development & international mobility. At Mama, it’s not a question of diploma or years of experience.
Joining us is above all, a human adventure shaped in the very image of our founders, the Trigano family.

β€”β€”

Our commitment to diversity and inclusion:
Mama is an inclusive company and our ambition is to recruit and promote diverse talents.

Job Description

As they say, a good first impression lasts forever & thankfully, you are the first person our customers meet 🀩. No need to worry, they’re in good hands with you.
You are in charge of welcoming our guests and monitoring their stay at all times of the day.

Like Mama, you provide all the elements of a personalized and warm welcome 🀩: preparation of arrivals, check in & check out for individual customers and groups, taking last minute reservations, switchboard, processing of customer requests ...

In order to ensure quality customer follow-up, you communicate all information back to your direct management team (complaints, comments or customer feedback ...).

You manage and are responsible for your cash bank; you also verify all existing accounts.

You edit, process, and follow up on customer invoices.

Involved in the marketing of Mama services, you like to promote our shop (sale and merchandising of products), restaurant and our events.

Using your best writing, you let out your inner creativity πŸ‘¨πŸŽ¨ by writing on the mirrors of each floor and / or elevator with useful information and nearby activities for our guests to enjoy.

The customer experience must be perfect and you guarantee it.

Preferred Experience

MADE FOR YOU? ONLY IF...

β€’ Detail is important to you, nothing is missing thanks to your anticipation!
β€’ You are attentive and friendly, you are overflowing with kindness and do not know what to do with it! β€’ You are versatile and even a little bit of a seller πŸ˜‰.
β€’ You know how to manage pressure and stress, Master Yoda taught you everything... 🧘.
β€’ Confidentiality is important to you: what happens at Mama stays in Mama.
β€’ You are warm; forget the bell at the entrance πŸ›Ž, each customer has your attention upon arrival.
β€’ You have a team spirit, your colleagues can count on you.
β€’ You know how to solve this scenario (priority management):
A customer arrives at the reception complaining that their alarm clock did not ring this morning, while at that exact moment the phone rings with your crush on the line calling for you in their sweetest voice, and another customer shows up at the other side of the reception- room key in hand and barefoot. What do you do ? πŸ€”

YOUR LITTLE EXTRAS:

  • For you The Shining is not only a horror film, but above all a film about a hotel 😱🏨.
  • Protel or Opera are the PMS you master.
  • Your look is offbeat but you don't scare away the kids! 😳.
  • Your dream of speaking in that 3rd language has so far gone unfulfilled!

Recruitment Process

We’re sure you know the beat 🎢

1st verse: We set up a first telephone interview with HR if your application moves to our rhythm.
Chorus : After the successful telephone interview, our HR and/or GM will see you at Mama or in our offices! Be ready! (chorus x2 depending on the position)
Last verse: Mama won’t leave you wondering; you will have an answer from us whether it’s πŸ‘Ž or πŸ‘.

Additional Information

  • Contract Type: Part-Time
  • Location: Los Angeles, United States (CA 90028)
  • Experience: > 6 months