Hotel Duty Manager - 4 on/ 4 off

  • Contract Type: Full-Time
  • Location: Londres, United Kingdom (E28PP)




At Mama, we believe that our team members areour strongest asset. Whatever your role, we are all here to make the guest experience as memorable as possible.
Our mission is simple: to bring little moments of happiness to people.
Each and every Mama is totally unique, and this uniqueness is reflected in the image of the talents we recruit; we are committed to promoting good vibes and strong human values.
Our growth isn’t just about opening new hotels - our teams benefit from a strong culture that prides itself in internal development & international mobility. At Mama, it’s not about a degree or years of experience, it’s about you.
Joining us is above all a human adventure shaped in the very image of our founders, the Trigano family.

Our commitment to diversity and inclusion:
Mama is an inclusive company and our ambition is to recruit and promote diverse talents

Job Description


We are looking for a Duty manager to join our team at Mama Shelter Shoreditch. You will be confident in delivering exceptional service to guests and visitors, able to work well as part of a team. Proactively manage performance and act as a role model for the team.
Here is the mission of a Duty Manager in Mama London:
• Lead reception team to deliver exceptional arrival and departures experience and complete regular quality checks
• Act as the main point of contact for all Hotel Emergencies
• Have vast knowledge of hotel reception procedures
• Monitor and maintain safe and secure working environment for all hotel employees, visitors and guests, and report any issues
• Walk about of the property and picking up details which require attention as well as Health & Safety matters which need action

Preferred Experience


Have at least 2 years progressive experience in a Hotel Front Office environment.
• You can be a morning bee and an evening owl-able to work 4 DAYS ON-4 DAYS OFF
• Experience within ACCOR brands preferred but not essential
• Type of contract: Permanent and full time role
• Start date: September 2021
• Location: Hackney, London

Recruitment Process


We’re sure you know the beat!
1st verse: We set up the first interview with our HR if your application moves to our rhythm.
Chorus: After the successful first interview, our Rooms Division Manager will see you at Mama for a face-to-face interview be ready!
Last verse: Mama won’t leave you wondering; you will have an answer from us whatever the outcome.

Additional Information

  • Contract Type: Full-Time
  • Location: Londres, United Kingdom (E28PP)
  • Salary: 27000 / year