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MAMA LONDON

Hotel Duty Manager - 4 on/ 4 off

  • Contract Type: Full-Time
  • Location: Londres, United Kingdom (E28PP)

About

JOIN THE LONDON MAMA GANG

WHY MAMA?**

At Mama, we believe that our team members areour strongest asset. Whatever your role, we are all here to make the guest experience as memorable as possible.
Our mission is simple: to bring little moments of happiness to people.
Each and every Mama is totally unique, and this uniqueness is reflected in the image of the talents we recruit; we are committed to promoting good vibes and strong human values.
Our growth isn’t just about opening new hotels - our teams benefit from a strong culture that prides itself in internal development & international mobility. At Mama, it’s not about a degree or years of experience, it’s about you.
Joining us is above all a human adventure shaped in the very image of our founders, the Trigano family.

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Our commitment to diversity and inclusion:
Mama is an inclusive company and our ambition is to recruit and promote diverse talents

Job Description

THE MISSION?

We are looking for a Duty manager to join our team at Mama Shelter Shoreditch. You will be confident in delivering exceptional service to guests and visitors, able to work well as part of a team. Proactively manage performance and act as a role model for the team.
Here is the mission of a Duty Manager in Mama London:
• Lead reception team to deliver exceptional arrival and departures experience and complete regular quality checks
• Act as the main point of contact for all Hotel Emergencies
• Have vast knowledge of hotel reception procedures
• Monitor and maintain safe and secure working environment for all hotel employees, visitors and guests, and report any issues
• Walk about of the property and picking up details which require attention as well as Health & Safety matters which need action

Preferred Experience

MADE FOR YOU ? ONLY IF...

Have at least 2 years progressive experience in a Hotel Front Office environment.
• You can be a morning bee and an evening owl-able to work 4 DAYS ON-4 DAYS OFF
• Experience within ACCOR brands preferred but not essential
• Type of contract: Permanent and full time role
• Start date: September 2021
• Location: Hackney, London

Recruitment Process

THE RECRUITMENT:

We’re sure you know the beat!
1st verse: We set up the first interview with our HR if your application moves to our rhythm.
Chorus: After the successful first interview, our Rooms Division Manager will see you at Mama for a face-to-face interview be ready!
Last verse: Mama won’t leave you wondering; you will have an answer from us whatever the outcome.

Additional Information

  • Contract Type: Full-Time
  • Location: Londres, United Kingdom (E28PP)
  • Salary: 27000 / year