Assistant Night Manager

  • Contract Type: Full-Time
  • Location: Londres, United Kingdom (E28PP)




At Mama, we believe that our team members are our strongest asset. Whatever your role, we are all here to make the guest experience as memorable as possible.
Our mission is simple: to bring little moments of happiness to people.
Each and every Mama is totally unique, and this uniqueness is reflected in the image of the talents we recruit; we are committed to promoting good vibes and strong human values.
Our growth isn’t just about opening new hotels - our teams benefit from a strong culture that prides itself in internal development & international mobility. At Mama, it’s not about a degree or years of experience, it’s about you.
Joining us is above all a human adventure shaped in the very image of our founders, the Trigano family.

Our commitment to diversity and inclusion:
Mama is an inclusive company and our ambition is to recruit and promote diverse talents

Job Description

We are looking for an Assistant Night Manager to join our team at Mama Shelter Shoreditch, East London to support the smooth and efficient running of the Hotel during night hours, adhering to all Company and Hotel policies.

Here is the mission of the Assistant Night manager in London:
· Support with Security, Licensing, Fire, Health & Safety procedures are strictly followed during night shift
· Deliver excellent customer service and all guests requests and complaints to be responded to promptly and effectively during the night.
· Support the Reception with check in, check out, guests’ enquiries during the night
· Ability to work on your own and as part of a team

Preferred Experience

· You have a flexible schedule- working 40 hours 5 ON/ 2 OFF
· You can multitask and can handle pressure
· You can communicate well with others
· Experience within ACCOR brands is preferred but not essential as training will be provided (knowledge of TARS, PROTEL)

Recruitment Process


We’re sure you know the beat!
1st verse: We set up the first interview with our HR if your application moves to our rhythm.
Chorus: After the successful first interview, our Rooms Division Manager will see you at Mama for a face-to-face interview be ready!
Last verse: Mama won’t leave you wondering; you will have an answer from us whatever the outcome.

Additional Information

  • Contract Type: Full-Time
  • Location: Londres, United Kingdom (E28PP)
  • Salary: 25000 / year