Assistant Front Office Manager

  • Contract Type: Full-Time
  • Location: Londres, United Kingdom (E28PP)



At Mama, we believe that our employees are our strongest asset. Whatever your role, we are all here
to make the guest experience as memorable as possible.
Our mission is simple: to bring little moments of happiness to people.
Each and every Mama is totally unique, and this uniqueness is reflected in the image of the talents we recruit; we are committed to promoting good vibes and strong human values.
Our growth isn’t just about opening new hotels - our teams benefit from a strong culture that prides itself in internal development & international mobility. At Mama, it’s not about a degree or years of experience, it’s about you.
Joining us is above all a human adventure shaped in the very image of our founders, the Trigano family.
Our commitment to diversity and inclusion:
Mama is an inclusive company and our ambition is to recruit and promote diverse talents.

Job Description


As Assistant Front Office Manager you will be a professional within the management team and be responsible for the flawless running of the Front Desk by developing the team and ensuring they provide exceptional personal guest service.
You will ensure that departmental goals and targets are achieved whilst ensuring customer service goals are reached and revenue is maximised through occupancy, room rates, and up-selling of rooms and facilities.
You will be responsible for delivering an Engaging Guest Experience from the welcome through the guest journey to their departure.

Preferred Experience


You have at least 2 years of progressive experience in a Hotel Front Office environment.
· Experience within ACCOR brands preferred but not essential as training will be provided (knowledge of TARS, ResaWeb, Protel)
· Excellent leadership, interpersonal and communication skills
· High level of IT proficiency and knowledge of local area will be fantastic!
· Passionate in training and coaching team members to improve and develop your team
Positive and friendly approach with superb organisation and communication skills

Recruitment Process


We’re sure you know the beat:
1st verse: We set up a first telephone interview with HR if your application moves to our rhythm.
Chorus : After the successful telephone interview, the Rooms Division Manager will see you at Mama, be ready!
Last verse: Mama won’t leave you wondering; you will have an answer from us whatever the outcome.

Additional Information

  • Contract Type: Full-Time
  • Location: Londres, United Kingdom (E28PP)